Call Quality Issues

Incident Report for Gnet Live

Resolved

This incident has been resolved.

Posted Jun 15, 2021 - 10:18 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 27, 2021 - 08:37 AEST

Update

We are continuing to work on a fix for this issue.

Posted May 27, 2021 - 08:29 AEST

Identified

We have Identified the Root cause of the issue and a fix is being developed now.

Posted May 26, 2021 - 13:50 AEST

Update

We are continuing to monitor for any further issues.

Posted May 20, 2021 - 22:11 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 20, 2021 - 22:07 AEST

Update

We are continuing to work on a fix for this issue.

Posted May 18, 2021 - 16:54 AEST

Update

We have identified the source of the issue is within the providers network and we are assisting them in their investigation.

Posted May 13, 2021 - 10:06 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 13, 2021 - 09:07 AEST

Update

We are continuing to investigate this issue.

Posted May 12, 2021 - 11:34 AEST

Investigating

We are currently investigating this issue.

Posted May 12, 2021 - 11:25 AEST

This incident affected: Voice (Personal Voice, Business Voice).